Refund and Cancellation Policy

Effective Date: 01-01-2024

At SFix India, we strive to provide the best possible service to our customers. This Refund Policy outlines the terms and conditions under which refunds are processed for our RO water purifier and water heater services. By using our services, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Service Not Delivered: If the service was not provided as scheduled due to a fault on our part and no alternative arrangement is made.

  • Unsatisfactory Service: If the service provided does not meet agreed-upon standards and the issue remains unresolved after our attempt to rectify it.

  • Cancellation: If you cancel the service at least 24 hours before the scheduled appointment.

2. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • If the service has already been completed to your satisfaction.

  • If cancellation is made less than 24 hours before the scheduled appointment.

  • For issues caused by factors beyond our control (e.g., unavailability of the customer at the service location, incorrect service request details).

  • If the problem arises due to misuse, mishandling, or unauthorized modifications to the equipment.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

  1. Contact us via email at sfixindia@gmail.com or call us at 8754557572 / 9884152723.

  2. Provide the following details:

    • Your name

    • Contact information

    • Date of service

    • Reason for requesting a refund

    • Supporting documentation (e.g., proof of payment, photographs of the issue, etc.)

  3. Our team will review your request and respond within 5-7 business days.

4. Refund Method and Timeline

  • Approved refunds will be processed using the original payment method.

  • Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.

5. Amendments to this Policy

We reserve the right to amend this Refund Policy at any time. Changes will be effective upon posting on this page. We encourage you to review this policy periodically for any updates.

6. Contact Us

For questions or concerns regarding this Refund Policy, please contact us:

SFix India
Email: sfixindia@gmail.com
Phone: 8754557572 / 9884152723

Thank you for choosing SFix India for your service needs. We are committed to ensuring customer satisfaction and resolving any issues promptly.

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